Intercom — Valuation, Funding & Investors

Intercom, renamed Fin in May 2026, is a software company that provides an AI-driven customer service and messaging platform combining live chat, a help desk, ticketing and a customer data platform. It was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, and is headquartered in San Francisco with offices in Chicago, Dublin, Sydney and London.

Its Fin AI agent, introduced in 2023 and rebuilt on Anthropic's Claude models in 2024, resolves customer questions and performs actions for customers, averaging a 76% resolution rate across more than 12,000 customers including Anthropic and Rocket Money. Salesforce completed its acquisition of Fin on September 10, 2026.

Listed funds carry late-stage private names. A fund's latest schedule of investments shows whether it holds Intercom.

Often trade at a premium or discount to NAV.

Platforms match existing holders with buyers. Intercom availability at any moment is set by the holders.

High minimums, transfer approval, company right-of-first-refusal.

Valuations, rounds and IPO status for every company in the directory — Intercom included.

The routes section explains what is realistically available for a company at this stage.

No. Intercom is a private company; its shares do not trade on a public exchange.

The last valuation is $3.6B.

Lead investors for each round are in the funding timeline.

The closest ai-driven customer service and messaging software peers are on the competitors page.